This is from the email I submitted to CompUSA’s customer service:

Last night, Feb. 28, 2006, at approximately 8:30PM I went to my local CompUSA to pick up a high gain antenna for my wireless router, a D-Link USB Bluetooth adapter, a wireless keyboard and a wireless mouse. After locating all of the items and walking back and forth between the Apple section in the back corner and the mice/keyboard aisle comparing the optical wireless mice, I was informed the register was closed and I would no longer be able to purchase the items every employee in the store saw me carrying around.

I don’t know if this is store policy or not to shut down and kick people out at close without so much as a warning but in doing so, CompUSA lost a few hundred dollars of my money. I cannot fathom how this location could stay in business with customer service like that. At any time any of the 8-12 employees in the store could have approached my wife or myself and told us they would be closing the register and I would have to hurry up and check out.

To sum it up, the empoyees working the store last night should be ashamed of themselves. That’s not the way to treat the people that make sure you have a job. In the past I haven’t had an unfavorable opinion of CompUSA but I would have to say that this has colored my view and I may never step foot in one of your stores again.

As soon as I got home I ordered the items I was carrying around the store from Amazon. Yeah, I have to wait for it to be shipped but at least they didn’t wait until I filled my shopping cart up and then remove the checkout button from the website.

Bastards!

This entry was posted on Wednesday, March 1st, 2006 at 9:53 am and is filed under rants. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.