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To: CustomerService@eRealty.com
Date: 09:51:34 AM CST Today
Subject: An eRealty Question From the Web
This customer has requested an email contact.
Comments:
I accidentally left the combo box on the initial screen set to Atlanta and proceeded to register; however, I am actually in southeastern Florida. There appears to be nowhere on the site for me to change that selection.
As a Web designer with a focus on usability, I would suggest moving that box where you choose the market to the registration page or, at the very least, give the user the ability to change their market after they make a mistake.
Market : Atlanta
Market ID : 004
Name : Terry Eaton
Phone :
Date : 3/12/2004
Time : 9:51 AM
User Agent : Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.6)
Gecko/20040206 Firefox/0.8
Note: The preceding message was the result of filling out a feedback form for eRealty’s Customer Support for help in something I, as a user, should be able to remedy myself. As you can see, they never got my message and the only way to fix this now is with a phone call. Sometimes I love how the Web makes things simpler.